Salesforce integration with Aha! Knowledge Bases

What is the challenge?

If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help:

• Submit a Salesforce case directly from the Knowledge Base

• Open up a chat with a Salesforce agent

What is the impact?

Users need to navigate to another application to get further help

Describe your idea

Create an integration between Salesforce and a published Aha! Knowledge Base to support creating cases and chatting with Salesforce Agents