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Share your product feedback

Status Future consideration
Categories Knowledge bases
Created by Sarah Moisan-Thomas
Created on Oct 17, 2024

Embed a KB search widget in another product

What is the challenge?

End users don't always know to go to the knowledge base for answers to their questions, so they reach out to support.

It would be helpful to expose a small search widget inside of another product, so that end users have easier access to those articles.

What is the impact?


Describe your idea

Admins can configure a widget (similar to an Ideas poll) within their own product that lets their end users search knowledge base content without leaving their site.

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