What is the challenge? |
End users don't always know to go to the knowledge base for answers to their questions, so they reach out to support. It would be helpful to expose a small search widget inside of another product, so that end users have easier access to those articles. |
What is the impact? |
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Describe your idea |
Admins can configure a widget (similar to an Ideas poll) within their own product that lets their end users search knowledge base content without leaving their site. |