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Knowledge bases

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Knowledge base version control

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...
Chris Quigley 1 day ago in Knowledge bases 0 Future consideration

Add domain authentication method to Knowledge bases

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...
Chris Quigley 1 day ago in Knowledge bases 0 Future consideration

AI search of Knowledge base documents

What is the challenge? Aha! Knowledge bases allow document attachments, but AI search cannot index or review their contents. What is the impact? Valuable information may be trapped in attachments and excluded from search results. Today, yo...
Chris Quigley 1 day ago in Knowledge bases 0 Future consideration

Customize placeholder for Knowledge search

What is the challenge? Currently, the text that appears inside the Knowledge Base search box is static and cannot be customized. What is the impact? Because the text can't be tailored, users might not fully understand how to interact with ...
Paulina-Elena Neamtu 8 days ago in Knowledge bases 1 Future consideration

When creating or publishing a knowledge base, group document selection by workspace

What is the challenge? When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in. What is the impact? Users cannot rel...
Terence Osmeña 11 days ago in Knowledge bases 0 Future consideration

Activity webhook - KB publish events

What is the challenge? Using KB content in other systems, difficult to monitor for new publishing events What is the impact? Aha! Knowledge users Describe your idea Include KB publish events in the Aha! activity webhook
Jeanette Resnikoff 23 days ago in Knowledge bases 0 Planning to implement

Add ability to filter the parent of a Document in reporting

What is the challenge? Right now you can report on Documents, and report on document "Parent Name" but not filter on that field What is the impact? We would like to be able to report on ToDos against documents (which we can do) but filtere...
Tom Bailey 17 days ago in Knowledge bases 1 Likely to implement

Add additional user analytics

What is the challenge? Current analytics only provide aggregated, anonymous counts - so we cannot tell if repeated searches/views are from one user struggling with the same issue, or many different users across organizations. What is the imp...
Paulina-Elena Neamtu 28 days ago in Knowledge bases 0 Future consideration

Allow AHA Knowledge's Preformatted object to Copy Code Snippet

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...
J Pinetta about 2 months ago in Knowledge bases 0 Future consideration

Ability to support kb URLs with custom subdirectories (slugs) for different user groups/languages

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...
Jeremy Bruno 5 months ago in Knowledge bases 0 Future consideration