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Empathy sessions

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Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé almost 2 years ago in Empathy sessions 0 Future consideration

Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
Mark Eaves over 1 year ago in Empathy sessions / Ideas research 0 Future consideration

Add more details on empathy session poll responses

It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
Erin Ward over 1 year ago in Empathy sessions 0 Future consideration

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
Nathaniel Collum over 1 year ago in Empathy sessions 0 Future consideration

Better participant experience for missed empathy sessions

There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
Nathaniel Collum over 1 year ago in Empathy sessions 0 Future consideration

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest 11 months ago in Empathy sessions 0 Future consideration

Empathy - Improve design mode

Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...
Naill Mclean about 1 year ago in Empathy sessions 0 Future consideration

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.
Joe Galanti about 1 year ago in Empathy sessions 0 Future consideration

Empathy Sessions - Contact Count, Export, Metrics

In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...
Joe Galanti about 1 year ago in Empathy sessions 0 Future consideration