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Status Future consideration
Categories Empathy sessions
Created by Bonnie Trei
Created on Jun 3, 2021

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewhere else, it would be better to allow them to opt into a session from the community and participate in the portal they are already familiar with.

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