Empathy sessions

Showing 28 of 9058

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

4 VOTE

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

4 VOTE

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...

Dale Potter over 3 years ago in Empathy sessions 1 Likely to implement

3 VOTE

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.

Bonnie Trei over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Highlight question during an empathy session

Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...

Daniel Lynch about 1 year ago in Empathy sessions 0 Future consideration

3 VOTE

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.

Shannon Sauvé about 4 years ago in Empathy sessions 0 Future consideration

2 VOTE

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.

Guest about 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Be able to send a custom reminder email during an Empathy Session

An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...

Guest over 1 year ago in Empathy sessions 0 Future consideration

2 VOTE

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.

Joe Galanti over 3 years ago in Empathy sessions 0 Future consideration

1 VOTE

Update Empathy Session invitation content

Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.

Guest almost 2 years ago in Empathy sessions 0 Future consideration

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