My ideas: Empathy sessions
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Ability to integrate Empathy Sessions into existing customer community portals
When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
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Future consideration
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VOTE
Empathy sessions: option to customize the "Title" in emails
Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
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Likely to implement
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Highlight question during an empathy session
Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...
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Future consideration
3
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Be able to send a custom reminder email during an Empathy Session
An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
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Future consideration
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