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Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Editable Workspace in Empathy Sessions

Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke 5 months ago in Empathy sessions 0 Future consideration

Allow sending emails for polls to all users

It would be much easier for Product teams to send out polls and receive larger participation if there was a simple option to send poll email notification to all users on an account. Sending emails to interested users by Ideas is great, but its gen...
Guest 8 months ago in Polls 1 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes over 2 years ago in Empathy sessions 1 Future consideration

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei almost 3 years ago in Empathy sessions 0 Future consideration

Private in-app feedback widget

This is a need for us in order to get feedback on our product. We are not interested in a shared feedback widget, but interested in individual feedback from every single user. We don't want to 'spam' our users/customers with feedback from other us...
Julie Jensen almost 2 years ago in In-app feedback 3 Future consideration

Polls can have a comment thread like ideas

It would be great if you can have a discussion on each poll, just like you can on an idea.
Kelly Sebes almost 2 years ago in Polls 1 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei almost 3 years ago in Empathy sessions 0 Future consideration

Empathy sessions: option to customize the "Title" in emails

Today, I can edit the "Subject" and "Introduction" of emails that are sent to contacts for an empathy session, which is useful for tailoring the message. It is not currently possible to edit the "Title", which can lead to a confusing message for m...
Dale Potter almost 3 years ago in Empathy sessions 1 Likely to implement

AI Idea Insights - Exploration at Organization level

Who would benefit? Product Managers and Customer Success Managers wanting more insight into a customers' asks, or when preparing for a customer call. What impact would it make? It would allow PMs to have a quick overview of what is 'top of mind' f...
Ann Wuyts 2 months ago in Ideas research 0 Future consideration