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My ideas: Ideas research

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Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Editable Workspace in Empathy Sessions

Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke 8 months ago in Empathy sessions 0 Future consideration

Private in-app feedback widget

This is a need for us in order to get feedback on our product. We are not interested in a shared feedback widget, but interested in individual feedback from every single user. We don't want to 'spam' our users/customers with feedback from other us...
Julie Jensen about 2 years ago in In-app feedback 3 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes over 2 years ago in Empathy sessions 1 Future consideration

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei about 3 years ago in Empathy sessions 0 Future consideration

AI Idea Insights - Exploration at Organization level

Who would benefit? Product Managers and Customer Success Managers wanting more insight into a customers' asks, or when preparing for a customer call. What impact would it make? It would allow PMs to have a quick overview of what is 'top of mind' f...
Ann Wuyts 6 months ago in Ideas research 0 Future consideration

Polls support playing videos

In addition to mockups and images, it needs to support videos. This would allow us to create polls that give our portal users a short preview of whatever we are trying to get feedback on.
Kelly Sebes about 2 years ago in Polls 0 Future consideration

Polls can have a comment thread like ideas

It would be great if you can have a discussion on each poll, just like you can on an idea.
Kelly Sebes about 2 years ago in Polls 1 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei about 3 years ago in Empathy sessions 0 Future consideration

Allow disabling the attachments option for any note field in the portal

What is the challenge? I am working on designing an Idea submission form and I figured that when a Note field is selected it comes with attach files option. Attachments option is already available in the description field. What is the impact? Cant...
Guest 25 days ago in In-app feedback 0 Future consideration