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1
VOTE
GenAI suggested titles for Idea names created via Zendesk integration
What is the challenge?
Support agents creating linked ideas from Zendesk tickets need to work more quickly. Drafting descriptive titles to ideas can be a slowdown.
What is the impact?
Ideas are created with titles from Zendesk tickets (whi...
0
Future consideration
7
VOTE
14
VOTE
5
VOTE
Support revenue as an automated scorecard metric
Who would benefit? Customers with Salesforce integrations using Ideas Advanced currently can understand the revenue and value associated with each idea. This is typically used with prioritization, so adding this as an available automated scorecard...
3
Future consideration
2
VOTE
Ability to show Ideas Status on Dashboards
What is the challenge? Presently, unable to show present Ideas Status overview as cleanly as can do when visiting an Ideas Portal What is the impact? Loss of communication of ideas being worked and status Describe your idea Enable ability to inser...
2
Future consideration
16
VOTE
Editable choice list and Tag field - need to have in Idea Form
Currently in the Idea Form there is no way to have a field where we have pre-defined values and new ones could be added. (predefined tags with new values would work as well, that's not available either.) Would really appreciate to have one such fi...
8
Future consideration
9
VOTE
Add ability to notify all members of an organization with idea updates
In our use case, ideas are collected from internal stakeholder groups who we would like to group into organizations. But, this really only becomes useful for us if all members of that organization are notified of updates on ideas that are associat...
1
Future consideration
6
VOTE
21
VOTE
Assign Ideas to Product Lines - not just Products
This has been requested a number of times but I don't think it's been properly addressed. I don't want to assign some Ideas to a specific product. I want a Product Line to consider the idea. It could be a new Product, or a solution that spans prod...
0
Unlikely to implement
3
VOTE
Portal Report extracts are not possible
What is the challenge? A portal user can use a published report on the portal to analyse ideas. This is a visual report only and users may want to process the data or distribute the data to managers that are not portal users What is the impact? Tw...
1
Unlikely to implement
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