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Knowledge base search analytics

What is the challenge? Knowledge base managers need to track what their end users are searching for in a knowledge base, so that they can add or improve related articles to help users find the information they need. What is the impact? Not...
Sarah Moisan-Thomas about 1 month ago in Knowledge bases 0 Planning to implement

Please for the heaven sake, change the time effort shorthand m to minutes rather then representing months

What is the challenge? The mistake of confirming 30m as 30minutes and instead logging effort 660d is very challenging. What is the impact? Incorrect time log, and even if it is deleted, it screws up the iteration retrospective, when it's c...
Dávid K 2 months ago in Capacity planning 0 Future consideration

Ability to change predefined choice list terminology in ideas portals

What is the challenge? We use a custom predefined choice list field to assign product ideas to different product domains in our suite of offerings. The challenge is the terminology we use internally to identify differs from what our customers ma...
Lindsay Lawler 12 days ago in Ideas portal 0 Future consideration

A glossary

What is the challenge? I want to capture all the industry specific vocab and acronyms in so that it is easier and faster to onboard people. What is the impact? Describe your idea A template with where you can easily go to the section...
Guest 12 days ago in Notes 1 Future consideration

Ability to unwatch by record type

What is the challenge? As an Aha! power user who supports a lot of other folks in our organization, I get added as a watcher to a lot of records that I do not need notifications for simply because I am helping someone else to do something in Aha...
Kim Bremer 12 days ago in Comments / Notifications 0 Future consideration

Notify users when their comment is Liked

What is the challenge? Users don’t receive any notifications when their comments are Liked. This makes Likes essentially invisible to the comment author, reducing their usefulness as a signal of agreement or engagement. What is the impact? ...
Teresa Bever about 1 month ago in Ideas 0 Future consideration

AI Assistant: Define AI agents, prompts and instructions in a workspace template

What is the challenge? Rolling out account-wide AI agents, prompts and instructions across many workspaces is time-consuming What is the impact? Administrators can't easily assign new AI agents, prompts and instructions to many workspaces ...
Dale Potter about 1 month ago in AI assistant 0 Future consideration

Add glossary support for dynamic knowledge base translations

What is the challenge? The new on-the-fly LLM translation is handy, but it can’t handle specialized terminology. Since translations only exist on the front end, we can’t edit or correct terms that are wrong or inconsistent. What is the impac...
Jeremy Bruno 3 months ago in Knowledge bases 7 Likely to implement

Add Ideas as a record type for the new "History (last 90 days)" reporting option

Most record types are now available to use with the new History reporting panel, but ideas are not yet available on that list. It would be great if these were included as well to allow auditing recent idea changes.
Maria Plotkina 4 months ago in Reports 1 Likely to implement

Populate custom fields on work request based on feature

What is the challenge? When creating a work request using an automation (say, feature hits a certain status, work request is auto-generated. However, I can't auto populate any custom fields on the work request because it is not a 'related record...
Stephanie Sullivan 2 months ago in To-dos 0 Future consideration