Knowledge bases

What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...

What is the challenge? If you publish updates across a large number of KB documents there is currently no way to roll back the changes quickly. What is the impact? Aha! offers a detailed history for each document, which means you can rever...

What is the challenge? Outlining a list of all possible and active risks for a product or project What is the impact? Describe your idea

What is the challenge? I have a need to hide a folder of documents in my Knowledge Advanced hierarchy. I am working on a new idea. And I am laying it out in notes under a folder, to keep the thoughts together. I don't yet know how many documents I...

What is the challenge? We have several documentation sets in Aha! Knowledge serving different user groups and languages, but right now we can only configure a single base URL for each knowledge base. We need to publish different content (sometim...

What is the challenge? Aha! Knowledge has limited export options (esp bulk exports), making it difficult to back up or repurpose content. What is the impact? Lack of export functionality limits backups and content sharing options. Describe your id...

What is the challenge? AI summaries exist on the frontend for customer use, but there’s no equivalent for writers working in the backend. What is the impact? Writers can’t easily query existing content, identify where updates are needed, or scale ...

What is the challenge? Currently, when documenting SOAP or XML request/response examples inside Aha! Knowledge, the preformatted object (used for code blocks) does not allow for direct “copy” functionality. Users must manually highlight text, wh...

What is the challenge? Within ideas portals you have the option to enter a series of email domains to manage who can authenticate into the portal. What is the impact? This would be a helpful authentication method to allow you to quickly pr...

What is the challenge? When viewing documents that have the same name and prefix and documents may have moved between workspaces, it's difficult to tell which workspace the document actually resides in. What is the impact? Users cannot rel...