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Empathy sessions

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Editable Workspace in Empathy Sessions

Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke 21 days ago in Empathy sessions 0 Future consideration

Embed videos and images in an Empathy Session

Who would benefit? product managers and customers providing feedback What impact would it make? Allow PM's to explain answers to questions for empathy session participants or record demo videos for design feedback with additional context. How shou...
Guest about 1 month ago in Empathy sessions 0 Future consideration

Provide option to select from Aha! users to invite to an empathy session

Who would benefit? Teams who are looking to use empathy sessions for internal collaboration where the majority of invitees are Aha! users What impact would it make? Would allow product teams to facilitate internal collaboration and feedback sessio...
Erin Ward about 2 months ago in Empathy sessions 0 Future consideration

@mention during Empathy sessions

During Empathy sessions, we should be able to @ mention any person who attended or signed up, regardless if they are in attendance
Daniel Lynch 3 months ago in Empathy sessions 0 Future consideration

Highlight question during an empathy session

Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...
Daniel Lynch 3 months ago in Empathy sessions 0 Future consideration

Be able to send a custom reminder email during an Empathy Session

An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
Guest 9 months ago in Empathy sessions 0 Future consideration

Update Empathy Session invitation content

Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.
Guest 11 months ago in Empathy sessions 0 Future consideration

When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.

I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Guest 11 months ago in Empathy sessions 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest about 2 years ago in Empathy sessions 0 Future consideration

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer about 2 years ago in Empathy sessions 3 Future consideration