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Empathy sessions

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@mention during Empathy sessions

During Empathy sessions, we should be able to @ mention any person who attended or signed up, regardless if they are in attendance
Daniel Lynch 20 days ago in Empathy sessions 0 Future consideration

Highlight question during an empathy session

Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...
Daniel Lynch 21 days ago in Empathy sessions 0 Future consideration

Be able to send a custom reminder email during an Empathy Session

An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
Guest 7 months ago in Empathy sessions 0 Future consideration

Update Empathy Session invitation content

Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.
Guest 8 months ago in Empathy sessions 0 Future consideration

When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.

I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Guest 9 months ago in Empathy sessions 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest almost 2 years ago in Empathy sessions 0 Future consideration

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer almost 2 years ago in Empathy sessions 3 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes almost 2 years ago in Empathy sessions 1 Future consideration

Allow for easier adding of contacts when not adding from an idea

I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest about 2 years ago in Empathy sessions 0 Future consideration

Allow polls to be designed in advance of starting the session

I have list of questions I want to poll customers about. I have added the text to my poll questions in the guide but cannot add them until I start it. Would like to be able to get these ready so when the session is started the poll questions will ...
Guest about 2 years ago in Empathy sessions 0 Future consideration