Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke
8 days ago
in Empathy sessions
0
Future consideration
Who would benefit? product managers and customers providing feedback What impact would it make? Allow PM's to explain answers to questions for empathy session participants or record demo videos for design feedback with additional context. How shou...
Provide option to select from Aha! users to invite to an empathy session
Who would benefit? Teams who are looking to use empathy sessions for internal collaboration where the majority of invitees are Aha! users What impact would it make? Would allow product teams to facilitate internal collaboration and feedback sessio...
Erin Ward
about 1 month ago
in Empathy sessions
0
Future consideration
Similar to how a Poll is boxed to highlight it a Question should be boxed or highlighted so that it is obvious and replies to that question sit under so people are encouraged to reply to a specific question that those running the session want to g...
Daniel Lynch
3 months ago
in Empathy sessions
0
Future consideration
Be able to send a custom reminder email during an Empathy Session
An Empathy Session can be a week long. And our users get wrapped up in their day to day and it is easy to forget about the session. I have been manually creating google labels for group emails to remind them a couple of times during the week. "Tha...
Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.
When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.
I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Import transcribed audio recordings into empathy sessions
Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer
about 2 years ago
in Empathy sessions
3
Future consideration