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My ideas: Empathy sessions

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Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black over 3 years ago in Empathy sessions 0 Future consideration

Import transcribed audio recordings into empathy sessions

Part of our research ops process includes live, in-person, sessions with single and multiple users which we record and have transcribed. However, bringing those conversations into an Aha! Empathy Session is a BIG pain in that we have to copy/paste...
Andy Shaffer over 2 years ago in Empathy sessions 3 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Editable Workspace in Empathy Sessions

Who would benefit? Product managers, facilitators of sessions, customers and participants of empathy sessions What impact would it make? Allow us to streamline tools when hosting empathy sessions How should it work? Have a space within an active e...
Alyssa Menke 6 months ago in Empathy sessions 0 Future consideration

Reporting for empathy sessions

I would like to be able to run reports to see: How many empathy sessions we have run and when Who was invited and attended The insights, learnings, and ideas that come out of the session Each of the messages sent We can use these report to share w...
Kelly Sebes over 2 years ago in Empathy sessions 1 Future consideration

Pre-populate questions in session

As a moderator of an empathy session, I would like to be able to pre-populate a list of questions so that when the session is started, each question can be quickly added to the discussion at the right time without needing to copy/paste.
Bonnie Trei almost 3 years ago in Empathy sessions 0 Future consideration

Ability to integrate Empathy Sessions into existing customer community portals

When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei almost 3 years ago in Empathy sessions 0 Future consideration

Provide option to select from Aha! users to invite to an empathy session

Who would benefit? Teams who are looking to use empathy sessions for internal collaboration where the majority of invitees are Aha! users What impact would it make? Would allow product teams to facilitate internal collaboration and feedback sessio...
Erin Ward 7 months ago in Empathy sessions 0 Future consideration

Ability to move comments in an Empathy Session

Want the ability to move comments that may not have been put within the correct thread by the participant.
Bonnie Trei almost 3 years ago in Empathy sessions 0 Future consideration

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé over 3 years ago in Empathy sessions 0 Future consideration