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Empathy

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Support in-app feedback widget in mobile apps

In-app feedback widgets are great for collecting social feedback from specific pages in web applications. It would be great to also collect feedback from users through any iOS and Android apps we provide them as well. We would like the same abil...
Shawn Zenz 8 days ago in In-app feedback 0 Future consideration

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over.It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! us...
Nathaniel Collum 12 days ago in Empathy sessions 0 Future consideration

Better participant experience for missed empathy sessions

There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
Nathaniel Collum 12 days ago in Empathy sessions 0 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum 13 days ago in Empathy sessions 0 Future consideration

In-app feedback Polls/voting

A possible use case for in-app feedback is to explore different reactions to A/B tested pages. It would be helpful to be able to capture both qualitative and quantitive feedback on specific aspects of the A/B test with a shared poll on both experi...
Steve Dagless about 2 months ago in In-app feedback 1 Future consideration

Allow me to position the feedback widget anywhere in my application

I would like to configure the feedback widget to appear next to a specific element (or elements) in my application. This will help me ask for feedback about a specific item on a page. We would also need to customize the size and shape of the tab/b...
Kelly Sebes 3 months ago in In-app feedback 0 Future consideration

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé 3 months ago in Empathy sessions 0 Future consideration