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Status Shipped
Categories Voting
Created by Melissa Hopkins
Created on May 11, 2015

Enable private portal users the ability to have multiple votes per idea

I am trying to add a private portal for our sales employees to submit requests on behalf of customers. This means every time a customer wants the same idea, I need a way for the sales employee to add another vote.

A workaround I am thinking of is to have them add a comment for every additional request they get but it doesn't capture the popularity of that feature as well as votes.

  • ADMIN RESPONSE
    Apr 16, 2020

    There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.

    • When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.

    • All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.

    • Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.

    • All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.

    Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.

    Learn more and let us know what you think!

  • Attach files
  • Jay Altschuler
    Reply
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    Jul 27, 2018

    Love this idea. We need to have certain users that are able to vote on issues multiple times and then other 'public' users that are only able to vote once

  • Guest
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    Jun 23, 2017

    Good that you have shipped this feature but a limit of 10 is very prohibitive, we have tens of thousands of users, so the ability to add 10 votes per support team member for example is not going to last long

  • Guest
    Reply
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    Jul 26, 2016

    this would be very helpful but we need to let them note who customer was

  • Bill Farrell
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    Jun 10, 2016

    This will be incredible helpful for our organization. Right now, our internal support team is constantly logged feature requests on our customers behalf. If we only allow one vote per support team member, then we're unable to gauge the demand for this feature.

  • Guest
    Reply
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    Feb 9, 2016

    +1

  • Dennis Newel
    Reply
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    Oct 16, 2015

    +1

  • Guest
    Reply
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    Aug 18, 2015

    We also need the ability for our BDM to vote multiple times on behalf of various customers. We would not be keen to let the customer be added to the portal at this time - therefore are restricted when using the BDM's same email address.

  • Troy Goode
    Reply
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    Jun 15, 2015

    +1

  • Guest
    Reply
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    Jun 15, 2015

    Agreed - this would be great!!

  • Guest
    Reply
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    Jun 15, 2015

    Couldn't agree more. This would be very helpful until we're ready to take our idea portal public.

  • +1
13 MERGED

Enable a quantitative way to record the fact that the same support rep got an idea from multiple customers, multiple times.

Merged
Often times, the same CS rep gets the same idea from multiple customers.- The same person can't vote an idea multiple times- Attaching issues or comments doesn't help the idea to get bumped to the top- Asking the customer to go to AHA to vote is t...
Guest about 8 years ago in Ideas 2 Shipped
10 MERGED

Vote on ideas as another user.

Merged
Have the ability to vote on an idea as a different user like changing the idea creator.
Chris Waters about 8 years ago in  0 Shipped
7 MERGED

Allow Certain Fields On Idea To Be Editable

Merged
Our Support team constantly logs feature request on our customers' behalf. Let's say we create a custom field for tracking the customer/company that wants the feature. It would be nice if on the 2nd+ time we hear this request, the support rep coul...
Bill Farrell over 7 years ago in Ideas 1 Shipped
2 MERGED

Would like Users to be able to add multiple/unlimited votes to an idea (on behalf of customers)

Merged
It would be handy if internal users of the ideas portal could add as many votes as required to an idea. For example, a support team member will receive an idea/feedback while on a phone call so should be able to add votes to an idea on behalf of ...
Guest over 6 years ago in Voting 0 Shipped
13 MERGED

Vote for someone else

Merged
Sometimes in a discussion with a customer, they will mention an idea that I know exists in the idea portal. Rather than making them login and vote for it, it would be great if I could record a vote on their behalf. Some customers will never use th...
Guest over 8 years ago in Voting 1 Shipped
6 MERGED

Unlimited Votes per Idea (Employee based Ideas Portal)

Merged
We are trying to use this exact ideas portal (the one I'm typing into now) for our feature request list. Instead of having customers request features and control voting, we would like our employees to have that power. So when technical support sta...
Guest almost 7 years ago in Voting 2 Shipped