I am trying to add a private portal for our sales employees to submit requests on behalf of customers. This means every time a customer wants the same idea, I need a way for the sales employee to add another vote.
A workaround I am thinking of is to have them add a comment for every additional request they get but it doesn't capture the popularity of that feature as well as votes.
There is now a better way for internal teams — such as sales and support — to capture votes and feedback on behalf of customers. We call these proxy votes.
When a proxy vote is submitted, your colleagues can select (or create) the customer organization and contact that they are representing. And you can require that custom fields be filled out as well.
All of this information is available within Aha! on the idea's detail page and in reporting. This gives product managers a more complete understanding of what customers need.
Your colleagues who submit proxy votes will be subscribed to automatic updates on the ideas.
All proxy vote information is internal-only. Customers cannot view proxy votes and will not receive any notifications.
Enable proxy voting in an internal portal and invite your colleagues to start capturing customer feedback.
Learn more and let us know what you think!