We have various report folders and reports. When I try to direct a user to a particular report I have to be very specific or they can't get to the folder structure. I tell them click on Reports (don't hover over it, physically click on the word Reports), then got to xyz folder and abc report. Every.single.time...the user looks at me with a funny look and they hover on the word Reports and then they are looking for the folder I've directed them too. I repeat, click on the word Reports, then they do that and say "ooohhh!....that's weird".
It would really be helpful to have a link or something simple that allows people to get to the folder structure from the Reports menu. If I'm missing a way to do this, happy to have the direction. But if it's there none of us are seeing it.
It may help your directions if you tell people when the hover of the "Reports" menu to click on the "Dashboard -> Overview" item. That will also show the folders.