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Status Future consideration
Categories Ideas
Created by Tom Beck
Created on Mar 23, 2017

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit APP-I-3072 Default admin responses for each status.

Canned admin responses to ideas Merged

As a Product Manager, it would be really cool to have a list of, say, 10 or so, standard responses that I can choose from when reviewing ideas because it will save me a fair amount of time.

We have plenty of screen space to include a list of canned responses.  Upon selecting a standard response, the text could be copied into the response field where I could customize it at my discretion. 

I envision an area is Settings where I can add/edit/delete canned responses.

  • ADMIN RESPONSE
    Nov 19, 2021

    Automation for ideas is now included in two subscription plans: Aha! Ideas Advanced and Aha! Roadmaps Enterprise+. We also added the ability for automation rules to post an admin response to an idea based on a status change.

    We will keep tracking this idea for a prompt to manually enter comment, with response templates.

  • Yancey Larochelle-Williams
    Reply
    |     Jun 16, 2021

    There are lots of valid use cases where a canned response would be helpful: If I need to alert customers to the fact that there's a Beta available or if I want stakeholders to reach out to a partner regarding future updates. In a lot of these cases, the instructions are going to be the same from ticket to ticket. Instead of having to keep the copy-pasta externally, it'd be nice for it to be saved in a menu that I can just select from. Even better if I can do this across multiple workspaces and keep the answer consistent across the company.

  • Benjamin Biermann
    Reply
    |     Jul 12, 2019

    Similar to #APP-I-3072

  • Tom Beck
    Reply
    |     May 3, 2018

    I agree that canned responses could be a slippery slope, especially if they are overused.  In retrospect, I rescind this idea.  I must have been dealing with a flood of ideas in my idea portal when I had this crazy idea.

  • Eric Schuster
    Reply
    |     May 3, 2018

    Disagree.  Canned responses don't serve the customer.   It diminishes the transparency in the portal and discussion.   

2 MERGED

Automated Idea Public Comment Response

Merged
It would be great to have an automated response capability established in the background for every idea that is submitted on the portal. So when Idea A is created, the creator of that idea would immediately receive a standard comment that would ...
Guest over 5 years ago in Ideas 0 Future consideration