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Categories Ideas
Created by Elina Hu
Created on Aug 26, 2016

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Admin response and comment templates

As a Product Manager, when I change an idea status, I want a default admin response to appear automatically. I could then tweak this pre-populated response as necessary and publish it. This would save me a lot of time during our idea triaging sessions.

For example, when I triage an idea to "Unlikely to implement" (which is a status I've created), I'd like the admin response to populate with the default admin response I've set for the "Unlikely to implement" status, which is, "Given the limited interest in this feature, we have decided not to build it. If you think we should reconsider, please vote on this item and give us specific feedback on how this impacts your business."

  • ADMIN RESPONSE
    Apr 25, 2025

    There are now a couple solutions to this:

    • Use custom note templates to insert default text into any text editor field, right from the + menu. Learn more.

    • Automation rules can also post an admin response to an idea based on a status change. Automation rules are available in Aha! Ideas Advanced and Aha! Roadmaps Enterprise+ plans.

    If you have feedback on these, please post a new idea and let us know more about your preferred solution. Thanks!

  • Attach files
  • Guest
    Jun 10, 2024

    We would like to have the canned response without the automation. One of our statuses is frequently, that we will not include an idea in the roadmap at this time, but a customer can pay to expedite the development and instructions on how a customer can do that. It's one of several statuses that we would like to have stored and be able to cut and paste into the comments only as a manual trigger.

    Reply
  • Benjamin Biermann
    Jul 12, 2019

    Similar to #APP-I-4277

    Reply
7 MERGED

Canned admin responses to ideas

Merged
As a Product Manager, it would be really cool to have a list of, say, 10 or so, standard responses that I can choose from when reviewing ideas because it will save me a fair amount of time. We have plenty of screen space to include a list of canne...
Tom Beck over 8 years ago in Ideas 4 Shipped
1 MERGED

Improve Aha! Automation

Merged
Who would benefit? Product team and Idea requestors What impact would it make? Reduces manual commentary on Ideas. Idea requestors can get some view on what is giong on. How should it work? Enhance automation to allow to add a new comment on the r...
Asokan Manickavasagam almost 2 years ago in Comments / Notifications 0 Shipped
3 MERGED

Idea admin message boilerplates/templates

Merged
When writing admin messages, we try to use similar messages and then customize them. Example: We appreciate the feedback on this idea. Despite the interest in this request, we do not plan to implement this idea. [... reason] We use different templ...
Niklas Gromann over 3 years ago in Branding 0 Shipped
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