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Status Future consideration
Categories Ideas
Created by Chris Humphreys
Created on May 19, 2016

Hover to see description of status on Ideas in a portal

We need to show our Idea portal users descriptions for the different Idea statuses. This is a common question, since status names are so concise but really important to submitters. We'd like to write a basic description that could appear similar to how the description of a custom field appears when you hover over a ? next to the field in Aha.

Alternately, a place for free text on the portal page, where we could list all the status descriptions would be fine. There is probably some way to do this with custom HTML/CSS in the header, but that's pretty complicated.

  • ADMIN RESPONSE
    Aug 28, 2024

    We recommend using a custom page on your portal to describe your idea statuses and workflow. You can see our own page here.

    Learn more.


    We will leave this idea open to consider in the future.

  • Attach files
  • Michael Scholze
    Reply
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    Aug 29, 2024

    Adding my vote to this. While a Custom page is a workaround, it creates redundancy to already available description fields and thus 2 places of future maintenance.

  • Martin W
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    Aug 28, 2024

    Whilst i 100% agree with this idea and also find it irritating, we have addressed this in a slightly different way using automation and Admin Messages. When a status is changed, the Admin Message is added automatically (using automation) to explain what the status is and what the creator can expect next. This has the advantage of always being displayed on the Ideas popup/ detail and it is a form which can be editted. Our customers liked the approach and it removed their complaints overnights

  • Stacy Monnahan
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    Apr 17, 2022

    You've allowed the ability to give the status a description, but then fell short when actually making it useful. Hovering just reiterates the field value when u would have expected the description to show. Feels more like a bug than a new idea.

    1 reply
  • Eli Cohen
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    Jul 25, 2021

    We are on a process to implement Aha for our customers and this was the first comment asking for description of each Workslow status.

  • David Kettinger
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    Dec 20, 2019

    For similar reasons as already stated this would be very helpful.  It would put the ideas portal on parity with the Ideas form in Aha.

  • Lana Ellis
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    May 1, 2019

    We are new to using AHA as are our customers and therefore we need to be clear what our statuses mean and that they are easily interpreted. A legend, hover over or an information panel would be great. 

  • Guest
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    Sep 27, 2016

    I spoke with Aha support on this idea and I'd like to propose a different way to satisfy this idea....a check box in the status workflow settings area in Aha.  The checkbox would be to display the status descriptions on idea portals via the question mark icons (with the default being off so current Aha customers are not affected/keep their Aha working how it has been). I would expect that it have to be all portals or none of them (no turning it on for one portal and not turning it on for another portal). This would deliver on the requirement and would easier than adding fields (which I would not recommend). 

  • Guest
    Reply
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    Sep 27, 2016

    And this is one reason why I love Aha....I was typing up the exact same idea when this idea popped up in the "recommended" list. Saved me time and effort. vote +1.  Adding to the above request to add weight: This feature has been done already in the product (categories, elsewhere) using the ? icon and that is exactly what is needed/expected here.  Delivering on this request would save countless hours for thousands of employees for explaining exactly what each state/status means. This would also help our customers themselves explaining the meaning of each status to others in their companies. I've already written and iterated/improved many times on the description on each status, only to find out it doesn't get displayed on the idea portal. This is one of those no-brainer requirements (read: easy win) that ends up delivering on an overall great experience.  I'm more than willing to beta test any enhancements in this area.  Note: I am not voting for an alt place for free text on the portal page for this request.  Punting to CSS/HTML as a workaround is not a viable alternative to this solution...needs to be in the product.  It honestly feels like you guys are already 70% there (just need to finish the last 30%).

1 MERGED

Add info bubble to Statuses in the Customer View

Merged
Customers often question exactly what the Statuses mean and the SLAs tied to them. It would be wonderful if Aha Admins could configure an Info Bubble next to each Status, where customers can hover over and see that Status's details. (see attached)
Ginger Alford over 4 years ago in Ideas 0 Future consideration
1 MERGED

Bring Idea "Status Description" Tooltip to portal

Merged
What is the challenge? Customers frequently asking what an Idea status actually means? What is the impact? Frequent question and answer repetition Describe your idea Simply bring the already available "Status Description" from the Settings into th...
Michael Scholze 3 months ago in Ideas portal 0 Future consideration
5 MERGED

Show tooltip in idea status in portal

Merged
In the portal there is a section for "Filter by status". Sometimes those statuses need some explaination and there is a description for each status to use as a tooltip in the same way you show tooltip for idea categories. I think this feature is r...
Joakim Karlsson about 7 years ago in Ideas portal 1 Future consideration
7 MERGED

Add hover text to idea status on public portal

Merged
We want our customers to know what it means when something is "Likely to Implement", "Planned", etc.
Brian Bozzello over 7 years ago in Voting 1 Future consideration