RELATED IDEAS
Allow customizing the Ideas Portal Emails From Address
Emails sent from the ideas portal have a From address of support@aha.io
The from address should be customizable to be branded just like the reply-to address. If my company domain name is example.com, I want to have the from email address be something branded like ideas@example.com or support@example.com. A customer may trust emails from example.com because they already have a relationship with me - my customer may not trust aha.io and this may get sent to spam, ignored, or misfiled.
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ADMIN RESPONSEFeb 18, 2017
At this time, the available functionality is to customize the "Reply to" field to ensure that any customer responses can be directed back to you (vs. Aha! support). This is available via Account settings -> Configure idea portals -> Email branding. At this time, we do not have plans to update the From field email address.
There is another challenge preventing us from making the From address customizable. Emails must be signed with DKIM in order to avoid being rejected as spam, but DKIM requires DNS configuration for each from address. So currently all from addresses must be aha.io addresses for DKIM to work.
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MERGED
Friendlier email address for ideas portal emails
We have had feedback from customers receiving emails from our ideas portal that they thought it was a phishing attempt, due to the unknown sender email address. Can this be made to be friendlier so the email sender address focuses on the company n...
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Unlikely to implement
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MERGED
Configure email address on ideas portal auto reply messages
Reply to email address in the portal settings > email > reply to area is set by certain domain name. But when ideas are comments or when the status is changed on the idea users are notified by aha domain. It should be respecting in what is c...
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Unlikely to implement
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MERGED
New customer Singup / Signin emails going from "support@aha.io" and must be branded
When a customer signup with idea portal that has been branded, the emails to customer for account verification are going from support@aha.io which is clearly visible and should not be a case in case of branding. Please can you implement this chang...
0
Unlikely to implement
It seems to me AHA is aware of the their customer for which the email is being generated, i.e. we are reviewing and voting on IBM ideas, specifically for IBM i and Power. Why can't AHA prepend their customer name on the domain, "ibm.aha.io" so it appears legit to the recipient?
When is this defect going to be fixed?
Agreed. It's extremely unprofessional that emails to our customers are sent from an unknown email adress.
Hi Team Aha!
Observe the idea that you refer to us is since 2016, since 6 years the problem is maintained.
I agree with the comments of most users, especially the next comment.
"So the emails from @aha.io will end up in spam… or worse, never delivered. This was a problem with our previous idea portal too, and I really think participation is lower because of this. I would love to see this idea implemented."
We seek to open a channel with our company, customer and alliances where we can co-create
We need to ensure that notification emails don´t go to SPAM
We need to position our brand through the portal to build trust and ensure the highest participation rate of our community, customer and alliances
We would appreciate you to review and solve this situation as soon as possible.
Thanks
Also, Zendesk supports email branding via SPF and DKIM. We are looking for similar functionality.
https://support.zendesk.com/hc/en-us/articles/203683886-Setting-up-SPF-for-Zendesk-to-send-email-on-behalf-of-your-email-domain
https://support.zendesk.com/hc/en-us/articles/203663326-Digitally-signing-your-email-with-DKIM-or-DMARC
The way Zendesk achieves this is that all emails from their Community Forums are sent out from the subdomain that matches a customer's site. For example, support@netxposure.zendesk.com. This could be something you guys could shoot for. For example, ours would look like: netx.ideas.aha.io. This might ease customer's minds a little.
This seems like a no brainer for the idea portal. I've noticed that the notifications being sent from the idea portal get flagged as spam more often then not. I've seen other tools like Zendesk offer custom sending domains with DKIM capabilities so it's possible.
My CEO is requesting this functionality as well! He doesn't want to confuse our customers by sending them an email from a different company.
This is absolutely critical in case we offer branded portal and would appreciate this change as this opens up another subject in front of customer. Cheers.
Can the tag Already Exists be removed and the Admin comment is adjusted? With these in place, it will deter future interaction from other customers.
I appreciate being able to configure the "Reply To", but I'm actually more concerned about that initial password email, because many of our customers have strong email filters and only allow domains from their vendors. So the emails from @aha.io will end up in spam… or worse, never delivered. This was a problem with our previous idea portal too, and I really think participation is lower because of this. I would love to see this idea implemented.
Hi Peter - thanks for the clarification. At this time, the available functionality is to customize the "Reply to" field to ensure that any customer responses can be directed back to you (vs. Aha! support). At this time, we do not have plans to update the From field email address as well based on current priorities and community feedback. While we understand that some may be confused when seeing the Aha! support email address, we have not heard this to be an issue from our customer base. We hope you can understand.
Admin,
This does not exist. The reply to field can be customized.
The From field email address cannot be customized. The From field says My Company <support@aha.io>