RELATED IDEAS
Convert spaces to underscores in Aha! tags so JIRA can create labels
Aha! tags can be synced to JIRA labels, but only if there are no spaces in the Aha! tag.
Can Aha! replace any spaces in a tag with an underscore when sending the data to Jira, so that JIRA doesn't send back an error message?
Can Aha! replace any spaces in a tag with an underscore when sending the data to Jira, so that JIRA doesn't send back an error message?
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ADMIN RESPONSEFeb 4, 2016
Unfortunately it is not logically possible to support this request.
The problem is that if Aha! were to automatically add underscores to tags when sending them to JIRA, Aha! would also need to automatically remove underscores when receiving tags from JIRA. But if the user in JIRA really intended to have underscores in their tag they would incorrectly end up with two tags in Aha!
If you want to integrate Aha! with JIRA then within Aha! you must use tags that meet JIRA's limitation of no spaces in tag names.
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We are experiencing the same issue during our trial period, would love to have as @Matthew Monahan is suggesting that we block AHA! users from creating labels with spaces.
I understand why this would not make sense from a solution perspective, but I have the same challenge with tags in the Jira integration. I have proposed a more logical solution to the problem here: https://big.ideas.aha.io/ideas/A-I-8126