The user should be given the ability to Paste an image that is present in the Clipboard. I often use screen-clipping software such as Skitch to grab a screenshot and paste it in my word document. The clipping software works with hot-keys that have been defined. The grab is usually of an issue that I see with my product. Followed by an Aha feature to suggest an enhancement to the product.
I can seamlessly paste a picture in my clipboard to a Gmail email inline without creating an attachment/ saving the picture as a file. First saving the picture as a file and then locating it on my HDD through Aha adds to my workflow of creating a ticket.
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