Add a new idea Subscribe
Status Future consideration
Categories Ideas
Created by Guest
Created on Aug 6, 2015

RELATED IDEAS

Allow me to change visibility of comments from internal to portal or vice versa

I can't tell you how many times I have found a portal comment that needs to be internal. I have to open the comment, copy the text, create a new internal comment, paste the text, save it, then go back to the original comment and delete.

  • ADMIN RESPONSE
    Feb 15, 2023

    You can now give portal users the option to comment privately. These private portal comments can only be seen in the portal by your internal portal users. Hopefully this will reduce the need to turn portal comments into internal comments. You can learn more in today's blog.

    private_comment...
    private_comments.png
    Open full size
    private_comments.png
  • Attach files
  • Guest
    Reply
    |     Aug 25, 2021

    Raising this issue again. I just imported 275+ ideas with multiple comment threads from a recent acquisition, so there is no plausible workaround.

  • Matthew Monahan
    Reply
    |     Oct 3, 2019

    I disagree with the assessment that "it does take a few clicks to do this."  Select-copy-tab-create-paste-tab-delete is not a few clicks, it's seven steps.  Plus, as other users have mentioned, it loses metadata like the comment creator and created date.  A simple "make this comment private" button would be a huge help!

    We are starting to allow customers access to the Ideas Portal now, so this is becoming a significant concern.  It is a tedious, manual effort to clean up data for existing Ideas, and a security risk for those customers who include detail they should not, when submitting new Ideas.

  • Julie Edwards
    Reply
    |     Jun 26, 2019

    In addition, I would like to be able to do this via Bulk Edit.  E.g Create a list report of Ideas, select 1+ ideas, can convert Public Comments to Private or vice versa.

  • William Orme
    Reply
    |     May 31, 2019

    Yes we are using the workaround. Just a bit of a faff if you’ve got lots to move from private to public. It also changes the date and the creator which isn’t ideal.

  • Guest
    Reply
    |     Feb 7, 2018

    can we revisit this request? 

  • John Hopkin
    Reply
    |     Oct 16, 2015

    Agreed. 

5 MERGED

Restrict users from leaving comments on features/ideas

Merged
We want to be able to restrict comments as unfortunately although we can govern users to only submit new feature ideas we've found in the past they will use this to log support issues under comments or even negative feedback. If there was a way to...
Guest over 5 years ago in Comments / Notifications 0 Future consideration