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Status Future consideration
Categories Account settings
Created by Victoria Morrella
Created on Mar 2, 2021

Recycle Bin - increase the # of days from 7 to 30 days

Being that we had a situation with deleting workspaces & finding a bug, we realize that 7 days is not enough time to recover data in case the situation isn't uncovered within that time frame. If data is changed (bulk edit, deletion, etc), users sometimes don't notice the after affects until it's too late.

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  • Guest
    Feb 5, 2024

    We should give admin the power to adjust the retention OR at least have the retention extended to 30 days. That should be a quick settings adjustment for Aha.

    Why we need that? If someone deletes a record and that person goes out on vacation. When the person is back the ticket is gone. Also, to better support Aha users, admin should have the ability to see at least 30 days back in time to assess if a ticket was mistakenly deleted.

  • Clark Milner
    Jun 3, 2021

    Best approach will be allowing the tool admin to configure or set the duration.

    1 reply
  • Travis Hampton
    Mar 22, 2021

    90 days would be nice. We had a situation recently where we needed to recover an item that had been deleted greater than 30 days.

    1 reply
  • +1