Discovery

What is the challenge? I have a lot of past interview recordings and meeting notes that I would like to get into Aha! Discovery. Today I need to manually create one interview at a time and then upload each file to each interview one at a time. Wha...

What is the challenge? Teams that have studies for their ongoing call types (sales, CS etc) may also want to reference those interviews in other studies that have been set up for a particular topic, so that they can benefit from the insights of th...

What is the challenge? Formatting on the Scheduling Details page not translating on external schedule page. See screenshots What is the impact? All scheduling pages Describe your idea See screenshot

What is the challenge? If a customer needs to reschedule their meeting, they have to respond to the email, but then the next steps aren't logical. The Discovery Study owner has to go into Participants, select 'Needs to Reschedule' next to the pa...

What is the challenge? When scheduling interviews, the only fields offered for customers to fill out are Name and Email. We then have to manually fill in the Title and Organization they are part of. Why not have the customer fill this out on the...

What is the challenge? It can be hard to identify which insights are valuable What is the impact? You may prioritize the wrong thing or it may take longer to identify the important things people are asking for. Describe your idea Add...

What is the challenge? It would be helpful to be able to chat with colleagues about a study or interview within the tool, and @ mention colleagues to bring others into the conversation. What is the impact? Greater collaboration within Aha!...

What is the challenge? Gainsight has information about end users and their usage data, which could be valuable to have in real-time. What is the impact? A more powerful participant list, leading to more product insights. Describe your idea An inte...

What is the challenge? For product team members who conduct a large volume of user interviews, it is challenging to keep track of the large number of participants and who was spoken to in which interview. A visual reminder of the participants th...

What is the challenge? Currently a study can only have one script. Interviewing different user types/personas can often require a different interview structure with persona-specific questions. Currently, this has to be built into a single script...