What is the challenge? There are no statistics on how many users have visited published knowledge base and which pages they have viewed What is the impact? Showing usage enables PO/PM justify the additional subscription for Aha Knowledge and knowi...
Steve C
about 1 month ago
in Knowledge base
0
Likely to implement
Option to suppress a note's title from Knowledge page
What is the challenge? When publishing a knowledge base, some published notes designs may include the page's title. Currently, the title of the note is always displayed when displaying the note resulting in duplication. What is the impact? Duplica...
Steve C
about 1 month ago
in Knowledge base
1
Future consideration
What is the challenge? Knowledge bases can link out to external pages/services but do not currently support embedding. What is the impact? Ability to embed pages will allow users to remain within the knowledge base while consuming external informa...
Brittany Rhoney
2 months ago
in Knowledge base
0
Future consideration
Streamline the way that we create a text-link to a different page in a Knowledge Base
What is the challenge? Creating a link from one topic to another takes too much time. Currently, you need to: 1) Go to the destination topic and copy its URL, 2) Return to the topic in which you want to create the link, 3) Select the text to be li...
David Yelenchic
6 months ago
in Knowledge base
0
Future consideration
What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye
8 months ago
in Knowledge base
0
Future consideration
What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
Ability to quickly link to the editable version of a published note
When viewing my knowledge base when logged in, I need to be able to quickly get to the editable version. Similar to Ideas portals, there should be link to “View in Aha!” so that I can quickly get to that document and edit it.
Scott Goldblatt
5 months ago
in Knowledge base
0
Future consideration
What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina
8 months ago
in Knowledge base
0
Future consideration
Knowledge base page publishes automatically once approved
What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg
7 months ago
in Knowledge base
2
Future consideration