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Knowledge base

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Ability to change color and remove table borders in Notes

What is the challenge? When creating a table in Knowledge, I'm unable to remove borders or change their color What is the impact? If I need to lay the page out in a specific way, one way to accomplish this is to use a table; however, I don't alway...
Jeff Bye 5 months ago in Knowledge base 0 Future consideration

Streamline the way that we create a text-link to a different page in a Knowledge Base

What is the challenge? Creating a link from one topic to another takes too much time. Currently, you need to: 1) Go to the destination topic and copy its URL, 2) Return to the topic in which you want to create the link, 3) Select the text to be li...
David Yelenchic 5 months ago in Knowledge base 0 Future consideration

Embed a webpage within a Note in a KB

What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
Emily Yankush 8 months ago in Knowledge base / Notes 1 Future consideration

Import knowledge base notes from Zendesk

What is the challenge? When moving from a ZenDesk knowledge base to an Aha! knowledge base, currently each document must be uploaded to Aha! individually. What is the impact? This would improve the speed for migrating tools. Describe your idea Add...
Emily Yankush 3 months ago in Knowledge base / Notes 0 Future consideration

Show note author setting on whiteboard should persist

Currently the setting on a whiteboard to show the note author doesn't persist so users have to click it every time when visiting a whiteboard to see who created notes. We would prefer for the setting to persist so we don't have to select it every ...
Guest about 1 month ago in Knowledge base 0 Future consideration

Stop Aha from going to the top of the page when refreshed.

What is the challenge? I'm deep into a page making changes. Aha refreshes, and the top of the page is displayed. Now I have to find where I was working. What is the impact? Extra time, work and frustration Describe your idea When a refresh occurs,...
Mark T about 1 month ago in Knowledge base 0 Future consideration

Add ability to add HTML blocks to the KB

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina 7 months ago in Knowledge base 0 Future consideration

Knowledge base page publishes automatically once approved

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg 6 months ago in Knowledge base 2 Future consideration

Install new fonts for Knowledge Base

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye 8 months ago in Knowledge base 0 Future consideration

The knowledge base needs a search and replace function.

What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
Mark T 5 months ago in Knowledge base 1 Future consideration