What is the challenge? Inconsistent Image sizes What is the impact? Images when pasted into Knowledge are sometimes too small and expanding the size can cause inconsistent sizes Describe your idea An option to autosize to the width of the publishe...
Steve C
2 months ago
in Knowledge bases
0
Future consideration
What is the challenge? Images, especially screenshots, often have white space What is the impact? Enhanced Viewing Experience Describe your idea Having a border option, similar to office application would enhance the look of the image without havi...
Steve C
2 months ago
in Knowledge bases
0
Future consideration
Add option to keep individual document header images proportional across screen sizes
When you add an individual header image to a published Knowledge base article, the image will shift depending on the end user's monitor and screen size, sometimes covering up important visuals. There is a "Proportional" option for the overall KB b...
Maria Plotkina
3 months ago
in Knowledge bases
0
Future consideration
What is the challenge? I need an easy way to list features that designers need to work on that we can check off What is the impact? Something for design but can also be used to communicate to other stakeholders Describe your idea
Guest
3 months ago
in Knowledge bases
0
Future consideration
What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
What is the challenge? Currently, notes contain shortcuts for areas throughout the note but the Agenda and Notes button both take the user to the same area What is the impact? The buttons are duplicative Describe your idea Remove the Notes button
Peter Whisenant
4 months ago
in Knowledge bases
0
Future consideration
What is the challenge? 2 different support URLs have been shared with customers of an Aha! customer who wants to use Aha! Knowledge for their support content. They are unable to set up a redirect on their side to redirect traffic from one of their...
Jack Parr
4 months ago
in Knowledge bases
0
Future consideration
Option to suppress a note's title from Knowledge page
What is the challenge? When publishing a knowledge base, some published notes designs may include the page's title. Currently, the title of the note is always displayed when displaying the note resulting in duplication. What is the impact? Duplica...
Steve C
4 months ago
in Knowledge bases
1
Future consideration
What is the challenge? Cannot select documents from the KB to include as links in the header What is the impact? ^ Describe your idea Would like to be able to link documents from within the help as links/buttons in the header.
Jeremy Bruno
4 months ago
in Knowledge bases
1
Future consideration
Show note author setting on whiteboard should persist
Currently the setting on a whiteboard to show the note author doesn't persist so users have to click it every time when visiting a whiteboard to see who created notes. We would prefer for the setting to persist so we don't have to select it every ...
Guest
4 months ago
in Knowledge bases
0
Future consideration