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My ideas: Knowledge base

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Collaboration Template

What is the challenge? A clear collaborative template to use with a customer to manage a project together. What is the impact? Important for the customer and internal colleagues Describe your idea Working with a collaborator and having a structure...
Guest 30 days ago in Knowledge base 0 Future consideration

Embed a webpage within a Note in a KB

What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
Emily Yankush 8 months ago in Knowledge base / Notes 1 Future consideration

Move to front confirmation to delete comment conversation

What is the challenge? In a note, if you expand an image to a modal pane and then delete a comment conversation on the image, the confirmation to delete the conversation appears behind the image modal pane but remains hidden from the user, who onl...
David about 1 month ago in Knowledge base 0 Planning to implement

Knowledge base page publishes automatically once approved

What is the challenge? We want KB pages to be approved before they are published. What is the impact? It is a manual process right now and we have to trust users that they will not publish a page before all the approvals have been given. Describe ...
Aaron Weinberg 6 months ago in Knowledge base 2 Future consideration

The knowledge base needs a search and replace function.

What is the challenge? When editing other people's writing, many mistakes are repeated (e.g., two spaces after a period; "&" instead of "and"). What is the impact? Have to manually fix each one. This approach is tedious and slow. Describe your...
Mark T 4 months ago in Knowledge base 1 Future consideration

Add ability to add HTML blocks to the KB

What is the challenge? Users who want to further customize their KB contents want more flexibility. What is the impact? This would give KB users more options in terms of the content they can add and how it is presented. Describe your idea Add the ...
Maria Plotkina 7 months ago in Knowledge base 0 Future consideration

Per-document access control in knowledge bases

What is the challenge? Today, users can create separate knowledge bases for public consumption vs private consumption (via SSO or password), but they cannot create a single knowledge base that contains and manages access control of both types of i...
Brittany Rhoney about 1 month ago in Knowledge base 0 Future consideration

Embed Jira views/tables into Knowledge Base

What is the challenge? Users sometimes want to be able to share live Jira views, such as issue trackers with their knowledge base users What is the impact? This will allow important information to be surfaced to users that is not typically stored ...
Brittany Rhoney about 1 month ago in Knowledge base 0 Future consideration

Install new fonts for Knowledge Base

What is the challenge? We would like to use a Knowledge Base for external user access; however, without the ability to use our branded font, it is a challenge What is the impact? Misalignment with branding materials Describe your idea We would lik...
Jeff Bye 7 months ago in Knowledge base 0 Future consideration

Multi-language support in KBs

What is the challenge? Non-English speaking users need to access content in a KB. Currently a separate KB must be generated in each applicable language. How would you solve it? Provide KB translation. What impact would it make? Allow non-English s...
Emily Yankush 8 months ago in Knowledge base / Notes 3 Future consideration