What is the challenge? Those managing a KB want to know if pages are helpful to their end users, but there currently is not way to ask for feedback. How would you solve it? Add a widget at the bottom of each KB page to ask for feedback. This could...
Emily Yankush
11 months ago
in Knowledge base / Notes
1
Future consideration
Add "Increase Indent" and "Decrease Indent" buttons to the Knowledge Base toolbar
What is the challenge? Too many clicks to increase or decrease text/paragraph indent; currently, we have to select those options from the List dropdown What is the impact? Wasted time Describe your idea Add "Increase Indent" and "Decrease Indent" ...
David Yelenchic
6 months ago
in Knowledge base
3
Future consideration
What is the challenge? We have two knowledge bases, customers and internal users. Some of the pages are common between both knowledge bases (Supported Browsers as an example) and we have used the 'Link' feature to link to the common document in a ...
Steve C
about 1 month ago
in Knowledge base
0
Future consideration
What is the challenge? Inconsistent Image sizes What is the impact? Images when pasted into Knowledge are sometimes too small and expanding the size can cause inconsistent sizes Describe your idea An option to autosize to the width of the publishe...
Steve C
about 1 month ago
in Knowledge base
0
Future consideration
What is the challenge? When creating documentation to share in a Knowledge Base, sometimes you want to include information from another site. Currently you have to either : Copy and paste that content into the KB, so you have to maintain it in two...
Emily Yankush
10 months ago
in Knowledge base / Notes
1
Future consideration
What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...
What is the challenge? Customers who want a tailored KB experience for users want options to further customize this. What is the impact? This would allow customers more flexibility to customize their KBs to their own brand and the experience they ...
Maria Plotkina
9 months ago
in Knowledge base
1
Future consideration
Ability to change color and remove table borders in Notes
What is the challenge? When creating a table in Knowledge, I'm unable to remove borders or change their color What is the impact? If I need to lay the page out in a specific way, one way to accomplish this is to use a table; however, I don't alway...
Jeff Bye
7 months ago
in Knowledge base
0
Future consideration
What is the challenge? Currently, notes contain shortcuts for areas throughout the note but the Agenda and Notes button both take the user to the same area What is the impact? The buttons are duplicative Describe your idea Remove the Notes button
Peter Whisenant
3 months ago
in Knowledge base
0
Future consideration
Ability to quickly link to the editable version of a published note
When viewing my knowledge base when logged in, I need to be able to quickly get to the editable version. Similar to Ideas portals, there should be link to “View in Aha!” so that I can quickly get to that document and edit it.
Scott Goldblatt
7 months ago
in Knowledge base
0
Future consideration