Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.
When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.
I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Ability to integrate Empathy Sessions into existing customer community portals
When there is an existing and active customer community it can be the best location to engage the customers who would be great participants in an empathy session. Rather than sending a separate invite for them to attend an empathy session somewher...
Bonnie Trei
over 2 years ago
in Empathy sessions
0
Future consideration
Sharing Screenshots/Pasted Images in Empathy Sessions
Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.
Joe Galanti
over 2 years ago
in Empathy sessions
0
Future consideration
We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
Add more details on empathy session poll responses
It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
Erin Ward
over 2 years ago
in Empathy sessions
0
Future consideration
I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
Nathaniel Collum
over 2 years ago
in Empathy sessions
0
Future consideration