We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
Add more details on empathy session poll responses
It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
Erin Ward
almost 4 years ago
in Empathy sessions
0
Future consideration
I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
Nathaniel Collum
almost 4 years ago
in Empathy sessions
0
Future consideration
Better participant experience for missed empathy sessions
There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
Nathaniel Collum
almost 4 years ago
in Empathy sessions
0
Future consideration
Allow for easier adding of contacts when not adding from an idea
I wanted to invite a group of customers I work with on a project to an empathy session. Inviting them one at a time is a tedious process. Would like to be able to paste a list of email addresses into the invite list.
Guest
about 3 years ago
in Empathy sessions
0
Future consideration
Add ability to paste screen captures into the Support form
It'd be extremely useful if the Support form would let me paste screen captures into it rather than need to create a file from my screen capture, save it, and then upload it.
Sharon D
about 3 years ago
in In-app feedback
0
Future consideration
Currently i use the Guide section to design what im going to say however there is no way to easily copy a section form the guide into the live session, this means creating polls is slow and adding images is slow. I want to be able to design what w...
Naill Mclean
over 3 years ago
in Empathy sessions
0
Future consideration
In the Empathy sessions it would be great to have a count of contacts who have participated in the session. It would also be great to be able to easily export the list of people who have participated. It would be really cool if we could also get s...
Joe Galanti
over 3 years ago
in Empathy sessions
0
Future consideration
Conditional parameters for viewing feedback in the in-app widget
For b2b web applications, it would be useful to have the capability to filter what feedback a user can see based on a defined parameter associated with the user. As a SaaS application, I only want users in the same organization to be able to see f...
Ronnie Merkel
over 3 years ago
in In-app feedback
0
Future consideration