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Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
Mark Eaves about 3 years ago in Empathy sessions / Ideas research 0 Future consideration

Conditional parameters for viewing feedback in the in-app widget

For b2b web applications, it would be useful to have the capability to filter what feedback a user can see based on a defined parameter associated with the user. As a SaaS application, I only want users in the same organization to be able to see f...
Ronnie Merkel about 3 years ago in In-app feedback 0 Future consideration

Add more details on empathy session poll responses

It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
Erin Ward about 3 years ago in Empathy sessions 0 Future consideration

Support in-app feedback widget in mobile apps

In-app feedback widgets are great for collecting social feedback from specific pages in web applications. It would be great to also collect feedback from users through any iOS and Android apps we provide them as well. We would like the same abilit...
Shawn Zenz over 3 years ago in In-app feedback 3 Future consideration

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Better participant experience for missed empathy sessions

There could be a better experience for participants who try to join after a session is over. The current experience displays "Thank you for joining us! We deeply appreciate your feedback." It would be great if Aha! could auto-detect that the parti...
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Add files in advance for an empathy session

I want the ability to add files to my empathy session before it starts. This will help me queue up important files so they are easily accessible when I need to share them into my session chat.
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration

Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé over 3 years ago in Empathy sessions 0 Future consideration

Add polls in advance for an empathy session

When preparing for an empathy session, I'd like to be able to create polls to ask the attendees and I'd like to be able to create these ahead of the session. Then, in the session I'd like to be able to select a pre-created poll to ask the audience.
Madeleine Black over 3 years ago in Empathy sessions 0 Future consideration

Screenshot in browser widget

Allow customers to upload screenshots of what they are looking at when they have feedback. Would also be cool if they could crop it with a selection.
Guest over 3 years ago in In-app feedback 0 Future consideration