Salesforce

Communication between Aha! and Salesforce is essential and by allowing comments made in Aha! to flow into Salesforce, this helps save time and alerts Salesforce-preferred users to be kept current with the latest information entered from Aha!

What is the challenge? In some cases, you may want Salesforce users to submit proxy votes on existing ideas, but not create brand-new ideas. Today, there is no way to block Salesforce users from creating ideas. You can hide the idea submission o...

Currently, the Salesforce / Aha.io integration requires using a permission set. A System Administrator must assign individual users in Salesforce to this permission set, in order for them to use the Aha.io ideas portal. That's a fine approach, but...

What is the challenge? If a KB visitor reviews the documentation and is not able to find the answers they need, we want to provide them two options for getting further help: Submit a Salesforce case directly from the Knowledge Base Open up a chat ...

What is the challenge? In Salesforce if I merge an account into another account any ideas that were linked on the source account are transferred over to the target account. On the Aha! side, the link in the proxy vote to the account still points b...

Who would benefit? Customer-facing teams (e.g. account managers) What impact would it make? It would allow team members primarily using Salesforce to pull reports on areas of the product that are important to the accounts/customers they manage. Ho...

In my organization we have separate Aha! accounts for each business unit. We use one Salesforce instance across our organization. I would like to be able to integrate our multiple Aha! accounts with our Salesforce instance.

I want to be able to show the status of the idea from the Account page layout on the related list, but the Status field is not an available column.

Who would benefit? Everyone What impact would it make? Allows for further data collection from SFDC in Aha! How should it work? Similar to how other SFDC fields are currently mapped in today's configuration.

As a user, when I am searching for an idea through the Salesforce integration, I would like to see if the idea was promoted before selecting it.