What is the challenge? Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...

What is the challenge? When thousands of orgs and contacts, it can be difficult to do cleanup and keep records merged. What is the impact? We end up with inaccurate reporting when there are duplicate contacts and orgs associated with votes...

What is the challenge? Make Ideas linked to Epics so it help our team to keep things organized, and also avoid us to do twice the job as there is no possibility to carry over Epic's information at the Idea level once promoted to a Feature. What is...

What is the challenge? There is no way to currently notify all portal users when an idea is shipped (unless the user is subscribed). What is the impact? Customers can see that we deliver on ideas we receive. Describe your idea The weekly portal su...

What is the challenge? AI-powered theme analysis for ideas is very useful, but it's not easy today to understand themes for a particular organization or segment. What is the impact? CSMS, product teams, etc. need a data-driven understandin...

Would allow us to point roadmaps and other efforts to market opportunities that we track within CRM....

What is the challenge? The challenge is we have multiple workspaces. To drive consistency we would like to create themes across all of our workspaces What is the impact? The impact is an inconsistent use of themes across workspaces Describe your i...

Why is it useful: It would show the total record count of list reports without having to build a separate widget just to see the total number of records that meet that criteria. SAVES ME TIME AND CLICKS (hooray!) Who would it benefit: Users using ...

Currently if you mark an idea as shipped it returns votes automatically to idea portal users because this is now in the system. I feel if a user puts an idea in and it is something that already exists and they just didn't realize it, when I mark i...

What is the challenge? I'd like to have the option to restrict statuses/workflow transitions based on promotion status or non promotion status of an Idea. Specifically, I'd like to turn off the currently default situation in which an idea can be "...