What is the challenge? When thousands of orgs and contacts, it can be difficult to do cleanup and keep records merged. What is the impact? We end up with inaccurate reporting when there are duplicate contacts and orgs associated with votes...

We need to show our Idea portal users descriptions for the different Idea statuses. This is a common question, since status names are so concise but really important to submitters. We'd like to write a basic description that could appear similar t...

Ability to disable the "add idea" button from the idea overview or have it pointed to our idea portal form. Trying to get users to submit via the portal but many go here and submit and it doesn't match the idea portal form.

For private idea portals, it would be great if people could request access to the site for approval by the owners. This would be great for communities where people have diverse and common email domains and ease in the promotion and management of t...

When some ideas are submitted to us, the idea comes through with 2 or 3 (or in some cases more!) ideas in it. We have a few custom fields that tie to each submitted idea - so what would be good is if there was a "Split Idea" button which essential...

It would be helpful to be able to add the same comment to multiple ideas at once. I use this to record when I have sent a group of ideas to a group or have done the same update to multiple ideas.

What is the challenge? Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...

A recent change to enable private comments in the Idea Portal interface also changed idea comment visibility within the Aha! Roadmaps interface in a way that significantly increases the risk that a comment meant for an internal audience will accid...

What is the challenge? AI-powered theme analysis for ideas is very useful, but it's not easy today to understand themes for a particular organization or segment. What is the impact? CSMS, product teams, etc. need a data-driven understandin...

Sometimes, an idea is submitted to a portal that is mapped to a different workspace than the one that needs to respond. When moving the idea to the correct workspace, the link to the original submission is no longer valid and the submitting user e...