Ideas portal for Help centre, end-user support knowledgebase
Our ideas portal is the go-to for crowd sourcing customer ideas, and will soon be the place we host our release notes (cool feature btw!) We still maintain a help centre from another provider, which currently contains our support knowledgebase, us...
John Hopkin
almost 3 years ago
in Ideas portal
3
Future consideration
I need to retrieve an Idea information (id, votes) via GET /features/id
Customers using API integration scripts will benefit a lot from this functionality. My script is based on individual Feature retrieval via API, but to get a linked Idea and its votes number I have to perform a number of sub-requests, which makes m...
Guest
almost 3 years ago
in API
0
Future consideration
Capacity planning - Let me switch between week numbers, week starting, and week ending dates
For me, it's difficult to use week numbers when trying to enter the number of hours I need to assign for a resource. My project plans use actual dates, not weeks, so I would rather use the week starting date. The way the capacity plan page current...
Jeffrey Heilbrunn
almost 3 years ago
in Capacity planning
0
Future consideration
Would like to easily identify the type of customer who's submitting ideas through a visual marker (e.g. a colored stripe across the bottom right corner of the photo). We have a number of types of users and would like to badge them differently (e.g...
Allie Emrich
over 5 years ago
in Ideas
0
Future consideration
at the moment it looks like ideas can only be promoted or reverse-promoted into initiatives. I'd like to see that ideas can be linked to initiatives, so that if we consider tasks for an initiative those ideas show up
Guest
over 8 years ago
in Ideas
0
Unlikely to implement
Provide ability for the "hover help" for custom tabs
The custom fields enables you to add hover help for users through the "description" section for that field. Being able to do so for tabs would be great. We are using separate tabs depending on the "type" of the record and this would enable us to p...
Rachel North
almost 3 years ago
in Account settings
0
Future consideration
Make the user persona custom field more user-friendly
Currently, I have a user persona custom field on my ideas portal. When adding new ideas, I get a dropdown of the user personas, which is fine. But once the idea is displaying for other users to see, it simply lists the selected user persona like t...
So that someone doesn't (as ofter) undo all the manual ranking work, since the menu makes it looks a lot like a sort option, not a "this will change your data" option.
Bjorn Aannestad
almost 3 years ago
in Releases
1
Already exists