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Ideas research

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Include proxy votes in imported participants in empathy sessions

When inviting customers to participate in an empathy session, contacts from proxy votes should be included.
Shannon Sauvé over 3 years ago in Empathy sessions 0 Future consideration

Add option to anonymize users in empathy sessions

It would be helpful to have an option to hide names in an empathy session in order to protect sensitive information shared by participants.
Guest over 2 years ago in Empathy sessions 0 Future consideration

Update Empathy Session invitation content

Provide configuration for the email content sent to Empathy Session invitees. We can do some but not all. The default below the dates does not necessarily apply to each situation.
Guest over 1 year ago in Empathy sessions 0 Future consideration

Ability to add screenshots to the In-App Feedback

Would love to be able to display a screenshot\image in the subtitle area of the In-App feedback. Example I was using an in app feedback on a page to highlight a new feature on the page. It would be helpful to be able to show a screenshot of the fe...
Guest over 2 years ago in In-app feedback 0 Future consideration

Ability to manage Ideas portal applications

It would be nice to be able to manage ideas portal applications for the submission widgets.
Andy Shaffer over 2 years ago in Ideas portal / In-app feedback 0 Future consideration

When I reply to a comment in an Empathy session, the person who wrote the initial comment should be notified.

I created and Empathy session. However, when I replied to comments within the Empathy session, nobody was notified. Therefore, unless they scrolled back through the comments, they would never know.
Guest over 1 year ago in Empathy sessions 0 Future consideration

Sharing Screenshots/Pasted Images in Empathy Sessions

Similar to APP-I-4143 we really need something more efficient within the empathy sessions to either take a screenshot or paste a copied image and add it as an attachment.
Joe Galanti almost 3 years ago in Empathy sessions 0 Future consideration

Distribution list for empathy sessions

We have segmented client groups that consist of about 15 client representatives in each group. We have a process where we always review ideas with the members within that group. When scheduling an empathy session, it won't be applicable for us to ...
Mark Eaves about 3 years ago in Empathy sessions / Ideas research 0 Future consideration

Add more details on empathy session poll responses

It would be great to have more details on the participants who respond to empathy session polls. Right now you can only see the name of the participant who voted by hovering over them. It would be really helpful to be able to report off of these r...
Erin Ward about 3 years ago in Empathy sessions 0 Future consideration

Lock session transcript once session is completed

I want the ability to lock a session transcript once the session is over. It is currently possible to reply to messages and add emojis even after the session is over. This can be a confusing experience for some users - especially unfamiliar Aha! u...
Nathaniel Collum over 3 years ago in Empathy sessions 0 Future consideration