Discovery

What is the challenge? The Contact record is powerful with Ideas Advanced to show a summary of all ideas and portals an individual has interacted with. Contacts can also be used in Discovery to invite to interviews and studies. It would be great...

What is the challenge? The "Summary" option under the AI Assistant heading for an interview creates a helpful summary of the overall interview. There is no way to pull that summary into the "Highlights" section or into reports generated from Dis...

What is the challenge? Some research teams invite group participants to closed Slack channels for each research study. Some teams would like the ability to directly import conversational data into Aha! Discovery through a direct integration with...

What is the challenge? Currently, the AI transcription service for Aha! Discovery supports mp4 video and mp3 audio files. What is the impact? I can successfully upload an m4a audio file (e.g. recorded using the Voice Memo app for an in per...

What is the challenge? Aha! currently does not provide REST API access to study and interview data. Customer discovery insights captured in interviews remain siloed and cannot be integrated with other business systems. What is the impact? ...

Today, when linking learnings and quotes to an insights study there is not much metadata to provide context as to which highlights to link. The highlights page gives more insight at a glance as to what the quote and learning are referring to becau...

What is the challenge? Currently, images cannot be uploaded to an interview transcript, though audio/video/documents can. If an interviewee is discussing their particular setup or making sketches to support the discussion, the interviewer will o...

What is the challenge? Discovery macros and emails do not support attachments today. Before an interview, I will email a PDF interview guide to a user ~15 minutes before the session. This is for the interviewee to have open in our session becaus...

What is the challenge? Aha! Discovery currently only supports live video discussions but some teams also want to facilitate async online feedback, akin to empathy sessions. What is the impact? Insights from async online feedback discussions can't ...

What is the challenge? Maintaining a single source of truth for interview participants. What is the impact? Currently the Salesforce integration supports a 1-way sync of Contacts from Salesforce to Discovery participants. Where participant...