What is the challenge? |
Maintaining a single source of truth for interview participants. |
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What is the impact? |
Currently the Salesforce integration supports a 1-way sync of Contacts from Salesforce to Discovery participants. Where participants are added in Discovery, for example where they join an interview, they must be manually added as contacts in Salesforce. |
Describe your idea |
Having a 2-way sync would reduce manual work in keeping a central participant list up to date between Aha! and Salesforce. |