RELATED IDEAS
Allow publishing of linked notes to KB
What is the challenge? |
Currently, if I have multiple Knowledge bases and wants to include the same document in them, I have to make copies of the document, since linked documents cannot be published to a KB. I am required to make updates in multiple places if changes were necessary. |
What is the impact? |
Have to make the same update in multiple locations |
Describe your idea |
Allow me to make updates in one location and have the document updated in both KBs |
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MERGED
Allow publication of linked documents
What is the challenge? When creating a new document but as a link to an existing document (so that it is an exact carbon copy), Aha! does not allow linked documents to be published on the front-end of the KB. This causes challenges when you want o...
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3
MERGED
Allow Knowledge Links to be Published
What is the challenge? We have two knowledge bases, customers and internal users. Some of the pages are common between both knowledge bases (Supported Browsers as an example) and we have used the 'Link' feature to link to the common document in a ...
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Shipped
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