Status Unlikely to implement
Categories Account settings
Created by Guest
Created on Oct 5, 2018

Ability to require Paid Seat Group selection

We have Paid Seat Groups established, and have an internal policy that all licensed users need to belong to a seat group. However, we still have admins who forget to add this because they aren't promoted for it when adding a user from products>users>add user>existing users screen. This results in a Paid Seat Group admin thinking they have seats available, but there aren't any because seats were assigned without a group. 

  • ADMIN RESPONSE
    Oct 5, 2018

    Thank you for your idea. It is required for paid seat group owners who are not billing admins to select a paid seat group when adding a brand new user. It is unlikely that we will add the option to select a paid seat group for an existing user in Products > Users. This is because existing users could already be in a different group (that the paid seat group owner may not have permission to update) they could unknowingly move the user when they should not.

    One option for updating existing users would be to filter the Settings > Account > Users page to show users with no group and then bulk edit.

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  • Elaine Edwards
    Oct 30, 2019

    Same for our org on the comment below.  We have not implemented it yet, but we are looking at user creation via SSO and adding those users with Reviewer access.  We then were wanting to have Paid Seat Group Owners assign Contributor access for their own product lines within the allotment given to their Paid Seat Groups.  This is not possible with the current model as we do not want to give Billing access to these Paid Seat Group Owners so this puts the responsibility on the application support team.

  • Guest
    Sep 17, 2019

    This is very unfortunate to hear. Having to assign roles/licenses to existing users is required 99% of the time for our account, as we rely on SSO for account creation.