When attaching a file to a note or other object in Aha!, all possible files are provided in a thumbnail format. This is fine for directories with a few file, but is unworkable for directories with many files in it. Additionally, the window is not resizable, so files with long names get cut to a few letters.
What would be better is to allow customers to view all files a list view, so they could quickly scroll and find the file they want to attach.