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Merged idea
This idea has been merged into another idea.
To comment or vote on this idea, please visit APP-I-1923 Map Jira's "Won't Fix" resolution status to Aha!s "Won't implement" status.
When changing a feature to Shipped status, JIRA record won't change
Merged
When changing a feature status to Shipped, the corresponding JIRA record is also supposed to change to Complete via the status mappings in the integration configuration. As of 3 months ago, this this has stopped working and appears to be because of the Resolution workflow in JIRA - when a JIRA issue changes to Shipped, the product owner/manager is prompted to select a resolution reason and then mark the record as complete. This extra step in the workflow is causing the automated status sync to fail. Screen shots attached.
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Hi there, thank you for your idea. With your workflows setup as you describe, you will need to make the resolution non-mandatory to be able to send over issues to the Done state, otherwise this issue will persist. I wanted to share this option as an immediate solution and I will also merge this idea with https://big.ideas.aha.io/ideas/APP-I-1923 so we can include your use case in the overall feedback captured there. Thanks!