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Status Future consideration
Categories Application
Created by Guest
Created on Jul 13, 2022

Improve Login Experience

NONE OF THE CATEGORIES APPLIES, SO I SELECTED THE LAST ONE


I'd like to share my login experience. Maybe it can be used to improve it.


Expected

  1. Go to aha.io

  2. Click Login. This should result in a screen that allows me to login using credentials, or with external accounts like a Google Account

  3. Click the "Login with Google button"

Actual

  1. Go to aha.io

  2. Click login. A new window opens that asks me for my email address

  3. Close the window from #1

  4. Type my entire email address, click next.

  5. It recognizes that I could login with my Google Credentials. Click Login with Google Suite.

  6. Click the Google Account

The Actual has three unnecessary steps:

  1. Close the original window,

  2. Type out my entire email address before allowing me to login with my google account

  3. The intermediate window of #5.

Workaround

There is a workaround to navigate to "mycompanyname.aha.io" which eliminates to of the unnecessary steps, but "mycompanyname.aha.io" is significantly longer than "aha.io", so still a worse experience than the Expected flow.

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  • Admin
    Nathaniel Collum
    Reply
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    Jul 13, 2022

    Thanks for sharing this feedback about your login experience. I have passed it along to the product and design team.

    As you mention in your workaround section, navigating to "mycompanyname.aha.io" will bypass steps 1-3. When logging in via aha.io, we have to look up your account. We match your email with your account in order to present the appropriate options - i.e. email only or single sign-on.

    Again, thanks for sharing this helpful feedback!