RELATED IDEAS
Ability to report on work request status by workspace or team
When creating a report of work requests, I want to see the status (approved or rejected) for each individual workspace. Today, all workspaces appears on one line and show a status of 'pending' until all of the work requests are approved or rejected.
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MERGED
Work Request Process - Either trigger individual work requests if selecting multiple teams or create filtering by team of their status when multiple teams on 1 request
What is the challenge?
Teams have difficulty viewing what is really pending/overdue if Work Request has multiple teams assigned
What is the impact?
Our reporting for the team i inaccurate and may look worse than it is and the time teams ke...
0
Future consideration
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I would agree with this - some teams are seeing they are overdue and spend the time to go back in and review where they are late only to find out that they have actually already responded - it's just someone else on the long list of workspaces has not replied.
As a program manager, I need a report by workspace of the Work Requests which are waiting for them to respond, so I can escalate where a team is holding up a lot of work. With the workspaces all concatenated together in one line, I can't see which teams are holding up the work.
Having this level of detail allows us to have the right discussions. Ie What needs escalating in order to resolve a rejection? Unfortunately without this detail, Work Requests doesn't deliver enough value for us to adopt the feature.