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Identify customer pain points from Zendesk tickets > use to schedule Discovery interviews

What is the challenge? Companies use Zendesk to manage email communication with customers. It is really hard for PMs to index across all the tickets and pull out common pain points from customer tickets to ask questions and organize feedback tre...

Max Robbins about 1 month ago in Discovery / Ideas 0 Future consideration

2 VOTE

When scheduling interviews, allow for a custom interview duration

What is the challenge? Currently when setting up a scheduling link for an interview, the "Interview duration" field only has 4 options: 15 minutes 30 minutes 45 minutes 60 minutes What is the impact? Custom timeframes, particula...

Emily Yankush about 1 month ago in Interview schedules 0 Planning to implement

4 VOTE

Conditional Approve Workflows

What is the challenge? When you have multiple approvers depending on different conditions everyone received the same message What is the impact? Multiple users receive approval requests that might not apply to them. It causes confusion and...

Edgar Holguin 2 months ago in Account settings 0 Future consideration

4 VOTE

Merge custom roles

What is the challenge? Multiple custom roles have been created over time, and users have been linked to different custom roles, so there is no consistency. The goal is to standardize on one custom role that applies for all users. There are thous...

Dale Potter 2 months ago in Account settings 0 Future consideration

80 VOTE

Custom grouping options on Gantt chart

Allow users to modify Gantt charts like they can other roadmaps (e.g. group sections by product or on a custom field; show additional data). Want to visualize dependencies in roadmap form, but Gantt charts get cluttered quickly...

Danielle A over 3 years ago in Roadmaps 3 Future consideration

14 VOTE

1-click Way to Add Customer Data to Feedback: Enhancing Proxy Vote Usability in Aha for Improved Adoption and Efficiency

What is the challenge? The Aha UI for adding proxy votes is very click-expensive. Currently, adding proxy votes in Aha is a cumbersome process because the feature is deeply embedded within the Salesforce plugin. Users have to navigate through mult...

Rahul Singhania 8 months ago in Voting 2 Future consideration

85 VOTE

Integrations class

GOAL: Deeper dive into common integrations | CLASS MATERIAL IDEAS: Setting up successfully, Troubleshooting.

Julie Price almost 4 years ago in Training 3 Future consideration

1 VOTE

Move Description back to the Overview

What is the challenge? I'm forced to go to another tab that by default was off the side panel to find the description / details of the idea What is the impact? Takes more time to review an idea and get details when I have to switch between...

Guest 18 days ago in Ideas portal 2 Already exists

1 VOTE

Show path for folder when moving report

What is the challenge? When moving a report to a different folder it does not show the folder path. This means that if you have many folders with the same name within your folder structure, you cannot determine which folder is which. What is...

Guest 18 days ago in Reports 0 Future consideration

1 VOTE

Add count of items to group on Teamwork Workflow board when collapsed

What is the challenge? The ability to collapse all on the Teamwork workspace is a great new addition. But it would be very helpful to see a count of items in the group so we no which groups to expand What is the impact? We can now easily c...

Guest 18 days ago in Workflow boards 0 Future consideration

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